Privacy Policy

The Redcliffe Peninsula (and subsequent brands and assets) is the home of community news and lifestyle content for Moreton Bay Region and its locals.

Spanning news, community, business and lifestyle, The Redcliffe Peninsula delivers free and positive content created and curated by reputable journalists and community contributors, across a range of assets including online media and printed publications.

The Redcliffe Peninsula aims to provide locals with a platform for positive and quality content about public-interest stories from businesses, organisations and individuals doing great things in and for our region.

The Redcliffe Peninsula assets include moretondaily.com.au, Moreton Life and associated social media platforms.

The Redcliffe Peninsula recognises the importance of protecting the privacy of personally identifiable information collected about the visitors and users of this website, and the confidentiality and security of any information provided to us.

For the purpose of this Privacy Statement, the word ‘customer’ includes visitors to our websites, subscribers to and users of our services and readers of our printed publications. The word ‘Sites’ or ‘Assets’ will mean the websites, printed publications and social media accounts owned or controlled by The Redcliffe Peninsula.

This Privacy Policy has been created to demonstrate The Redcliffe Peninsula’s commitment to protecting our customers’ personal information and complying with the Privacy Act 1988 (Cth) (Privacy Act), along with other Australian States and Territory laws governing the use of personal information, and how personal information is to be handled in terms of collection, use and disclosure, storage, access and disposal.

Personal Information

The Redcliffe Peninsula collects personal information when we provide our services to customers. As a general rule, customers will be advised at the time of collection, why The Redcliffe Peninsula is collecting this information and how we plan to use it; alternatively, this will be apparent when your details are obtained.

Generally, The Redcliffe Peninsula will collect personal information directly from the customer, although on occasions, agents or service providers might be engaged for this purpose. Data may also be obtained from other sources such as other companies and public documents.

What kind of information do we collect

The Redcliffe Peninsula usually collects personal information including:

Identifying information such as name and date of birth;
Contact information such as street address, phone number(s), postal address and email addresses;
Financial information, such as credit card details; and
Information about activities, including leisure and other lifestyle interests.
In each circumstance, The Redcliffe Peninsula will only collect the personal information it needs from you in order to carry out specific functions.

If you provide The Redcliffe Peninsula with personal information about someone else other than yourself, you must ensure that you are entitled to disclose that information and that The Redcliffe Peninsula may collect, use and disclose that information for the purposes described in this Privacy Policy. The Redcliffe Peninsula is not obligated or required to take any further steps to ensure that you have the right to disclose that information. You should take all reasonable steps to ensure that the other person is aware of the contents of this Privacy Policy such as the reason for which the information is being collected, the purpose for which the information is being collected, the intended recipient of the information, the individual’s right to obtain access to that information and details of how the individual can contact The Redcliffe Peninsula. The said individual must also provide the consents set out in this Privacy Policy regarding how The Redcliffe Peninsula will deal with their personal information.

If you do not provide or authorise the provision of personal information we request, we may be unable to provide you with some or all of our products and services, or the product and services of our members / partners.

When we collect your personal information

The type of personal information that The Redcliffe Peninsula collects will depend upon your dealings with The Redcliffe Peninsula. The Redcliffe Peninsula may collect personal information from you when you, for example:

make an enquiry with The Redcliffe Peninsula;
register to receive any printed material or subscribe to any newsletter through The Redcliffe Peninsula’s websites;
enter a promotion or competition through one of The Redcliffe Peninsula’s websites;
if you volunteer any personal information to The Redcliffe Peninsula.

How we use and disclose your personal information

The Redcliffe Peninsula may use personal details in any of the following ways:

Responding to and fulfilling requests for our products and services;
Statistical purposes to improve or better direct products and services;
Involvement in our competitions and being able to contact winners;
Communication through our e-Newsletter mailing lists;
Conduct marketing, feedback and research activities to determine if there are any demographic trends in the way consumers use travel information and book travel products;
Manage and resolve any legal or commercial complaints or issues;
Perform other functions and activities relating to our business; and
Comply with our legal obligations.

In doing so The Redcliffe Peninsula may disclose your personal information to persons or organisations in Australia and overseas including, but not limited to:

The Redcliffe Peninsula members and strategic partners;
The Redcliffe Peninsula agents and service providers;
The Redcliffe Peninsula professional advisers;
Payment system operators and financial institutions;
Customer’s agents and advisers or other persons authorised by, or responsible for, the customer;
Government agencies within Australia;
Third parties whom we are authorised to represent if you acquire products or services through The Redcliffe Peninsula; and
Other parties to whom The Redcliffe Peninsula are authorised or required by law to disclose information;

Business details and personal information you choose to provide on the Sites and Assets may be transferred to an overseas recipient and stored overseas to administer such services and communications to you. By completing any of the forms or applications on the Sites, you agree to this transfer and Australian Privacy Principle 8.1 will not apply to this disclosure.

When you are online, information is collected regarding the pages within our network which you visit. As a general rule we do not collect sensitive information. However, should this be the case, it will generally be for the purposes of providing our goods or services and also if there is a legal requirement.

We may collect your personal information in order to send you details including, but not limited to, information regarding our events, products for purchase, competitions, natural attractions, community news, lifestyle content, artists exhibitions and major festival information. Any personal information that you provide to us for the purposes of receiving this promotional material can be deleted at any time by unsubscribing from the emails.

The Redcliffe Peninsula will only make limited disclosure of your personal information.

The Redcliffe Peninsula may disclose your personal information to its external service providers who help The Redcliffe Peninsula operate its business such as information technology consultants, marketing firms, advertising agencies or professional advisers. In the event that The Redcliffe Peninsula engages such external service providers, The Redcliffe Peninsula will require those service providers to comply with contractual privacy obligations that reflect The Redcliffe Peninsula’s own strict privacy obligations.

It is intended that The Redcliffe Peninsula will only disclose your personal information with your express consent or if it is required to be disclosed by law or if it’s permitted under the Privacy Act.If a request is made to disclose your personal information under the Freedom of Information Act 1982 (Cth) (FOI Act), The Redcliffe Peninsula will disclose your information in accordance with the FOI Act.If, on the other hand, access is sought to a record containing your personal information by a third person, the FOI Act procedures that are designed to protect your privacy will be applicable.

Use of Aggregate Data

The Redcliffe Peninsula may collect and use certain non-personal information (e.g. the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider) to optimise our goods and services including The Redcliffe Peninsula, Moreton Life and event web pages for your computer.

The Redcliffe Peninsula may use personally identifiable information in aggregate form to improve our goods and services including our websites to make them more responsive to the needs of our customers. We use Google analytics and Facebook tracking on websites that you access.

How we store and protect your personal information

The Redcliffe Peninsula strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

The Redcliffe Peninsula takes the security of your personal information very seriously. The majority of the electronic records of personal information collected by The Redcliffe Peninsula are stored in databases that are hosted on servers in Australia and in the United States of America (US).

Our employees are trained on privacy and access to personal information is restricted to individuals properly authorised to do so. We also take reasonable steps to make sure that the personal information that we collect, use and disclose is accurate, complete, up to date and relevant. We keep your personal information for only as long as it is required in order to provide you with products and services and to comply with our legal obligations. When it is no longer needed for these purposes, we take reasonable steps to destroy or permanently de-identify this personal information.

If you do not live in Australia, when you provide your personal information to The Redcliffe Peninsula you consent to The Redcliffe Peninsula storing your personal information on servers located in Australia and in the US. If you do not want your personal information to be transferred to Australia, please do not provide The Redcliffe Peninsula with your personal information. If you have previously dealt with The Redcliffe Peninsula and no longer want your personal information to be stored in Australia and in the US you can request for your personal information to be removed from The Redcliffe Peninsula’s databases at any time.

Any paper records containing personal information are stored securely by The Redcliffe Peninsula. The Redcliffe Peninsula’s employees are bound by confidentiality obligations which requires them to ensure that any personal information collected in writing is kept confidential by The Redcliffe Peninsula.

You acknowledge that any companies to whom personal information is disclosed which are registered in the US may be required to provide information under the US Patriot Act H.R. 3162.

How we communicate with you

By becoming or remaining a customer of The Redcliffe Peninsula by subscribing to or acquiring one of our products and services, or the products and services of any of our partners sourced through us, or by otherwise providing personal (including sensitive) information to us, you confirm that you and other individuals whose information you provide have consented to our collecting, using and disclosing your and their personal (including sensitive) information, however collected by us, in accordance with this Privacy Policy.

Public Discussion Forums

The The Redcliffe Peninsula websites use discussion forums. Any information disclosed in these forums becomes public information (to other users with the same level of access that you have and that can view your comments) and you should exercise caution when deciding to disclose your personal information.

How to access and correct your personal information

Under the Privacy Act, you have a right to access most of your personal information being held and if we deny access in some circumstances we will advise why. To request access, please contact The Redcliffe Peninsula as set out at the end of this Privacy Policy.

You also have the right to ask The Redcliffe Peninsula to alter your personal information to ensure that it is up to date and accurate.

How to opt out from email subscription lists

When you register to receive newsletters or other information or when you register for an event, The Redcliffe Peninsula will need to collect some of your personal information in that regard. At the time the information is collected, The Redcliffe Peninsula will seek your permission to send you further emails or other electronic communications and will also seek your permission to store your personal information in its databases. If you have received the email or further electronic communication from The Redcliffe Peninsula and you would no longer wish to receive that information, simply follow the “Unsubscribe” directions at the end of that email or electronic communication or, alternatively, contact The Redcliffe Peninsula using the details set out at the end of this policy.

When you use The Redcliffe Peninsula’s websites you are held to have consented to the terms and conditions set out on those websites.

If you require information regarding our privacy policy for business’, please here.

Although you are able to visit The Redcliffe Peninsula’s websites without revealing any of your personal information there are, however, instances when The Redcliffe Peninsula may need to collect your personal information.

The Redcliffe Peninsula will make no attempt to identify users of The Redcliffe Peninsula’s websites or their browsing activities except where there is an investigation by a law enforcement agency and that law enforcement agency has served a warrant on The Redcliffe Peninsula to inspect their server logs. Statistics and server logs may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and ensure the integrity of the information.

On The Redcliffe Peninsula’s websites, Internet Protocol Addresses (IP Addresses) are logged to track a user’s session whilst the user remains anonymous. The Redcliffe Peninsula analyses this data to determine what parts of the The Redcliffe Peninsula websites are visited and how long each user remains there. The Redcliffe Peninsula does not link your IP Addresses to anything that may identify you on The Redcliffe Peninsula’s websites. In the event that session information is not anonymous, The Redcliffe Peninsula will give you the option to opt out. The Redcliffe Peninsula may also use the information about your session visits to The Redcliffe Peninsula’s websites to improve its websites and services.

Google and Facebook Remarketing Tag

The Redcliffe Peninsula uses Google and Facebook advertising on The Redcliffe Peninsula websites and therefore certain advertising and promotion by The Redcliffe Peninsula may not only appear in Google and Facebook but also on other websites on the internet. As a result of this, Google and Facebook collects data in relation to the pages you visit on the The Redcliffe Peninsula websites to show you relevant advertising and marketing. You are able to opt out of this data collection if you wish by visiting Facebook or Google’s advertising opt out page. The Redcliffe Peninsula will not give the said data to other vendors and will only use the information to determine which advertising or marketing to show you.

Our website includes social plug-ins, such as the Facebook or Twitter button, and gives you the option to post information about your activities on our Sites to your social media accounts. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social plug-ins are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing them.

Cookies

Cookies are data that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies can facilitate a user's ongoing access to, and use of, a site. They allow The Redcliffe Peninsula to track usage patterns and to compile data that can help with improvement of our content and target advertising. A computer server is not able to find out your name, email address or anything about your computer by using cookies. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, you should note that cookies may be necessary to provide you with certain features.

Pixels or Transparent Graphics Interchange Format (GIF) Files

Pixels and transparent graphic interchange format (GIF) files are very small graphics with a unique identifier which makes them similar in function to cookies.

If you require the pixels, transparent GIF files or cookies to be restricted or deleted you can use your browser to do so. Given that each browser is different you may need to refer to the “Help” section of your browser to alter these preferences.

If you delete cookies from your computer’s web browser you may inadvertently remove any opt out preferences you have previously set. Please also note that opt out cookies may also expire and need to be refreshed.

The Redcliffe Peninsula Events and Campaigns

The Redcliffe Peninsula marketing projects and promotional campaigns may be photographed or filmed for publicity and marketing purposes in both printed publications and on websites and social media. If you do not consent to your voice and/or images being used in The Redcliffe Peninsula printed or electronic publications, you must advise the photographers in attendance at the said marketing project and/or promotional campaign that you do not wish for your image to be captured for publicity purposes.

Online Security and Privacy

To ensure that the personal information submitted to its websites remains secure and private, The Redcliffe Peninsula periodically updates its security measures in light of current technologies. Irrespective of this, there are still inherent risks associated with the transmission of information over the internet. The Redcliffe Peninsula cannot guarantee or warrant the security of any personal information that you submit to The Redcliffe Peninsula’s websites.

Online Links to Third Party and Co-Branded Sites

The Redcliffe Peninsula may establish relationships with business partners that allow visitors access to our Internet sites to link directly to sites operated by these partners. Some of these sites may be "co-branded" with the The Redcliffe Peninsula and/or The Redcliffe Peninsula logo; however, they may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information obtained in this manner.

The Redcliffe Peninsula is not responsible for the content or practices of web sites operated by third parties that are linked to our sites. These links are meant for the user's convenience only. Links to third party sites do not constitute sponsorship, endorsement or approval by The Redcliffe Peninsula of the content, policies or practices of those third party sites. Once you have left our site via such a link, you need to check the applicable privacy policy of the third party site.

What else you should know about privacy on the Internet

Whenever you voluntarily disclose personal information over the Internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and any account information. Please be careful and responsible whenever you are using the Internet.

Complaints and how to contact us

If you have any concerns or queries about the manner in which your personal information has been handled by The Redcliffe Peninsula, please contact us as follows:

BY EMAIL: [email protected]

BY POST: PO Box 3056, Clontarf DC Qld 4019

BY TELEPHONE: (07) 3453 1400

If you are concerned about the way The Redcliffe Peninsula is handling your personal information and you wish to make a formal complaint, please provide your complaint in writing to The Redcliffe Peninsula. We will consider your complaint promptly and contact you to seek to resolve the matter.

As a general rule, The Redcliffe Peninsula will contact you to acknowledge receipt of your complaint and let you know who is managing your query within five business days. We will attend promptly to your complaint and will aim to respond to your concerns or otherwise keep you informed of our progress within 30 days.

If you believe that the complaint has not been satisfactorily resolved, you may apply to the Office of the Information Commissioner (“OIC”) to have the complaint heard and determined. The contact details for OIC are as follows:

Web address: www.oic.qld.gov.au

Email: [email protected]

Phone:07 3234 7373

Fax:07 3405 1122

Postal address :PO Box 10143, Adelaide Street, BRISBANE QLD 4000

If we have not responded to you within a reasonable time or if your complaint is not resolved to your satisfaction, you are entitled under the Privacy Act to make a complaint to the Office of the Australian Information Commissioner.

The Redcliffe Peninsula periodically reviews this Privacy Policy and reserves the right, at its sole discretion, to modify or remove any portion of this Privacy Policy at any time.

The Redcliffe Peninsula suggests that you return regularly and carefully re-read this Privacy Policy and any updates.